This is what it looks like when you take your time to build something solid. A careful, module-by-module rollout ended up becoming a group-level ServiceNow success – worth more than €2.5 million in licenses.
The client is a large utility group formed through several company mergers – and along with that came a handful of disconnected systems used for request management, project tracking, and ITSM. From in-house tools to Jira and HP ITSM, they had it all – separately.
IC has been working with the client continuously since 2022. By June 2025, based on the team’s recommendation, they selected ServiceNow as the platform that could grow with them and unify their needs.
Why did the sales cycle take over three years?
For one, they started small – the client tested the project management module in their own environment with minimal risk. Also, a solution like this impacts multiple departments across the organization, so it required wide internal support. And finally, it’s not a cheap platform – if compared feature-by-feature, it might not win on price. But the value lies in the big picture.
That’s where the team came in – and credit goes to Benyovszky Balázs, Teodor Hellinger, and Ilija Jovanovic, who guided the client through the decision-making process and helped them see the true value of integrated enterprise systems.
The result?
More than €2.5 million in license revenue, plus an additional €1+ million in services over the next two years.