3rd party hardware maintenance

Our service may be particularly attractive to organizations that operate their own physical data center and/or manage on-premises IT assets, yet still aim to optimize operational costs while maintaining high availability and fast response times.

Ingredients

  • Up to 50–70% cost savings compared to vendor maintenance fees, with a fixed flat-rate pricing model
  • 24/7 availability, including weekends and public holidays
  • Guaranteed incident resolution within 8–48 hours
  • Dedicated service engineers and a single point of contact
  • Regular preventive maintenance
  • Fully stocked spare parts warehouse in Budapest
  • Penalties and legal guarantees
  • Vendor-independent support (for IBM, HPE, Dell EMC, Lenovo, and other equipment)

Description

Our data center hardware maintenance service can be compared to a long-haul overseas flight:

Boring (in the best possible way): With us, there are no dangerous situations, last-minute fixes, or heroic rescues. Everything runs according to plan — we anticipate issues in advance and take care of them in time. Our customers don’t need excitement. If a fault occurs, our colleagues on 24/7 standby can resolve it within a few hours, using the required spare parts from our fully stocked Budapest warehouse — even on weekends or public holidays, around the clock.

Comfortable: While we ensure the continuous operation of your infrastructure, IT, operations, or infrastructure managers who choose us can sit back and enjoy the journey – or better yet, allocate their valuable resources to development and innovation instead of firefighting, delays, and legal disputes. Just “press the flight attendant call button,” and our dedicated service engineers will assist immediately. They know your infrastructure and flexibly ensure that tasks are handled as quickly and efficiently as possible.

Reliable: Low-cost airlines often operate unpredictably: flights depart late, arrive delayed, and make connections harder to catch. IC’s data center support – like the service of a premium airline – is committed to precision, punctuality, and quality. Whether it’s meeting strict SLAs, providing expert advice on hardware-related issues, or fully resolving an incident, we make sure that critical projects and tasks are never delayed due to the systems we maintain.

Long-term: After a long flight, it’s astonishing to think about the distance covered together. Time flies with us as well: in most cases, our customers have been choosing us again and again for years – even decades. That is why IC has been a trusted partner in the Hungarian IT market for 35 years.

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