A few years ago, a politically connected company approached SCMax for help presenting IBM Tririga to the owner of a massive building complex. The sale went through. Then they disappeared. But the story didn’t end there.
Their core business wasn’t IT – they were in cleaning services – but they made promises, and we supported the presales process for nearly six months, free of charge.
The sale went through.
But they delivered the project without us. No explanation, no thanks – and worse: once they realized their own team couldn’t handle the implementation, they even sent a headhunter after our engineers.
Let’s just say, we weren’t exactly on speaking terms after that.
Fast forward a few years: complaints started rolling in. Things weren’t working as expected. Eventually, a vendor audit revealed major issues with the setup – including missing licensed components.
That was the last straw. The client decided to cut ties with their previous supplier and reached out to SCMax – this time directly.
And not just for Tririga. Now they’re also exploring Maximo-based asset management.
Looks like we’re not just back – we’re in it for the long run.