What do you do when your ERP crashes overnight – or your data center gets showered in fire suppression dust? In both cases, the PCS team jumped in, fixed what was broken, and walked away with long-term partnerships.
Story 1 – Crisis averted, trust regained
A major IT outage hit one of their clients after a routine system and network maintenance. Their Microsoft Hyper-V infrastructure collapsed, virtual machines began restarting every hour, and core business applications like ERP were either freezing or completely unusable. The result? A logistics system brought to a standstill, and a company unable to operate.
PCS was on the scene immediately. Even though they weren’t the only support partner involved, the team took charge. We stabilized the broken clusters, restored a basic level of functionality, and then worked for two days and nights to fully recover the infrastructure. Once the dust settled, we didn’t stop – we redesigned and rebuilt the environment to be more resilient and stable.
The result: a fully recovered system, a re-architected Hyper-V environment, and a renewed partnership. The client chose to extend their support contract with PCS – a real vote of confidence. Huge thanks to Dávid Takács, Dávid Csordás, and Krisztián Deák for their relentless effort.
Story 2 – From fire suppression to full service
When your data center fills with fire suppression dust, you’ve got a problem – especially when hardware starts failing one by one. That’s exactly what happened to another key client, and they knew they needed help. Fast.
During the bidding process, instead of just submitting a proposal, PCS offered an immediate solution: they would set up a secure, temporary data center and start replicating the client’s data – before the final contract was even signed.
In just one and a half weeks, we had everything up and running: new infrastructure, a complete replication setup, and full operational stability. That was enough to earn the client’s full trust. They signed a three-year contract with PCS to build and operate their entire Budapest infrastructure, including a full backup and virtualization redesign.
Kudos to Viktor Korner, Attila Paizer, and Krisztián Deák for making it happen – fast.